WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
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ARE YOU OPEN SATURDAY?
No, but we are open 8:00 a.m. - 5:00 p.m. Mon - Fri.
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WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we schedule your vehicle for repair.
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IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to within factory specifications.
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CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of specialized paints. Bodyworks Auto Rebuild has made a major investment in our Paint Matching System and we constantly upgrade technology and equipment to ensure our high level of quality. We take special pride in our ability to match factory finishes as the final step in the restoration process.
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CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so we can make the necessary arrangements.
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HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle.
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CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We provide a pickup and delivery service within a 5 mile radius of our business.
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HOW CAN I GET A RENTAL CAR?
We can help to make the necessary arrangements to have a rental car ready at the time you drop of your vehicle for repair. Your insurance provider will pay for a rental car only if you have that option on your policy, or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
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HOW WILL I KNOW WHEN MY CAR IS DONE?
We maintain contact with you throughout the repair process. You will be notified before noon on the day that your vehicle is ready so you can make arrangements to get to our facility before closing. You can also check this website to track the repair process of your vehicle with the ID number given to you when you dropped of your vehicle. Feel free to call or e-mail your advisor if you have questions or concerns.
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IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We offer a Limited Lifetime Warranty, as long as the vehicle stays titled to your name and has not been involved in any subsequent accidents.
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DO I HAVE TO PAY A CO-PAY?
The amount of co-pay that you will be responsible for is determined by your insurance policy. Insurance companies will determine the liability. If you aren't sure about your co-pay on your claim you can call your agent.
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WHO DO I PAY MY CO-PAY TO?
It will be your responsibility to pay Bodyworks Auto Rebuild when you pick up your vehicle.
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WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, personal checks (run as EFT, electronic funds transfer), debit cards and credit cards.
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CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade
DON'T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the finish to cure completely.
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Where do I get a claim number?
