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WHERE DO I GET A CLAIM
NUMBER?
Claim numbers are issued by your insurance company at the time you
report your accident. Just jot it down and bring it in with you when you
come in to begin the repair process, we will do the rest.
ARE YOU OPEN SATURDAY?
No, but we are open 8:00 a.m. -
5:00 p.m. Mon - Fri.
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE
FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we
schedule your vehicle for repair.
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the
insurance company's determined value of your vehicle. Nowadays, most
cars are built using unibody (frame and body as one) construction. Our
highly skilled technicians, with the aid of our state-of the-art
computer measuring system, can return your vehicle to within factory
specifications.
CAN YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple layers of specialized paints. Bodyworks Auto Rebuild has made a major investment
in our Paint Matching System and we constantly upgrade technology and equipment to ensure
our high level of quality. We take special pride in our ability to
match factory finishes as the final step in the restoration process.
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE
IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so
we can make the necessary arrangements.
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to
complete the repairs to your vehicle.
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We
provide a pickup and delivery service
within a 5 mile radius of our business.
HOW CAN I GET A RENTAL CAR?
We
can help to make the necessary arrangements to have a rental car
ready at the time you drop of your vehicle for repair. Your
insurance provider will
pay for a rental car only if you have that option on your policy, or if you are the claimant. Check
your policy and/or call your insurance company to find out if you
have rental coverage and what your specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?
We maintain contact with you
throughout the repair process. You will be notified before
noon on the day that your vehicle is ready so you can make
arrangements to get to our facility before closing. You can
also check this website to track
the repair process of your vehicle with the
ID number given to you when you dropped of your vehicle. Feel free
to call or e-mail your advisor if you have
questions or concerns.
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We offer
a Limited Lifetime Warranty,
as long as the vehicle stays titled to your name
and has not been involved in any subsequent accidents.
DO I HAVE TO PAY A CO-PAY?
The amount of co-pay that you will be responsible for is determined
by your insurance policy. Insurance companies will determine the
liability. If you aren't sure about your co-pay on your claim you can call your agent.
WHO DO I PAY MY CO-PAY TO?
It will be your responsibility to pay Bodyworks Auto Rebuild
when you pick up your vehicle.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, personal checks
(run as EFT, electronic funds
transfer), debit cards and a fee service for credit cards.
CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild
car wash solution using a soft cloth or sponge. · Always use clean
fresh water. · Wash your vehicle in the shade
DON'T · Do not use a commercial car wash. Stiff brushes or
sponges could mar the finish and damage the surface. · Do not "dry
wipe" your vehicle. Dry wiping can scratch the finish. · Do not
drive on gravel roads. Chipping the finish is easily done in the first
30 days. · Avoid parking under trees and utility lines which are likely
to attract birds. Bird droppings have a high acid content and will
damage a freshly painted surface. Also, tree sap can mar or spot a
freshly painted surface. · Do not spill gasoline, oil, antifreeze,
transmission fluid, or windshield solvent on the new finish. · Do not
scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the
finish to cure completely.
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